Refund and Returns Policy

We want customers to receive the correct product in good condition. Because perfumes are personal-use products, returns are accepted only under the conditions below. Nothing in this policy limits any rights available under applicable Kenyan consumer law.

Damaged, defective or incorrect items

Please inspect the parcel as soon as it is delivered. Contact us within 48 hours if the item is damaged, defective, leaking or different from the item ordered. Send the order details together with clear photographs or a short video showing the parcel, packaging and product.

After reviewing the claim, we may arrange a replacement, exchange or refund as appropriate. When the problem was caused by our error or the item arrived damaged or defective, we will confirm the return or collection arrangements with the customer.

Eligible returns

A product must be returned in the same condition in which it was delivered, with its original box, seals, labels, accessories and proof of purchase. It must not have been opened, sprayed, used, altered or damaged after delivery.

Items that cannot be returned

• Opened, unsealed, sprayed or used perfumes;
• Products damaged after delivery;
• Items returned without their original packaging or proof of purchase;
• A product rejected only because the customer no longer likes the fragrance, once it has been opened or used;
• Clearance, tester, decant or open-box products where the disclosed condition was accepted before purchase, unless the item is defective or materially different from its description.

Approved refunds

Approved refunds are issued to the original payment method where reasonably possible. Processing time may depend on the bank, card provider or payment service. Delivery charges are refundable only where required by law or where the return resulted from our error.

How to request a return

Call or WhatsApp +254 793 333 555
CBD: +254 712 443 444 within 48 hours of delivery. Do not send an item back before receiving return instructions.